PRIVACY POLICY

Overview

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. Before or at the time of collecting personal information, we will identify the purposes for which information is being collected. We will collect and use personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law. We will only retain personal information as long as necessary for the fulfillment of those purposes. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date. We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification. We will make readily available to customers information about our policies and practices relating to the management of personal information. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. For more information, contact us via the Contact page.

Type of Information We Collect

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How Information is Collected

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only. We use third party analytic tools such as the Meta pixel and google analytics to track visitor activity.

Why We Collect This Information

We collect such Non-personal and Personal Information for the following purposes:

To provide lending to our customers.
To provide our users with ongoing customer assistance and technical support.
To be able to contact our visitors and users with general or personalized service-related notices and promotional messages.
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services.
To comply with any applicable laws and regulations.

How we store, use, share and disclose site visitors' personal information

Our company is hosted on the Wix.com platform. Wix provides us with a website that allows us to interact online with you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

Tools provided by the Meta pixel and google analytics may be used to collect visitor’s information to enhance customer experience.

Your information may be stored on our computer system or on our loan origination system. Information stored on our computer systems is encrypted behind a firewall. Information stored within our loan origination software is protected by multi-factor authentication, IP whitelisting, DocuSign access code security, and compliance with industry standards like SOC 2 and MISMO. Our loan origination software is leased from a third party company that specializes in mortgage loan origination software.

Your information may be used for our marketing purposes to market to you. Your name, phone, address, and email may be shared with a marketing company to assist us in marketing to you.

How we communicate with our site visitors

We may contact you to notify you regarding your loan application, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, to send marketing messages, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail. If you wish to limit this communication, contact us by phone at 239-900-9001 or by mail at 4924 Vincennes St Unit 2, Cape Coral, FL 33904 or via the chat feature on our website.

How we use cookies and other tracking tools

We use the Meta pixel and google analytics to track visitor interactions with our website. Google analytics uses cookies. These cookies are primarily first-party cookies, stored on users' browsers, and are essential for tracking and analyzing website usage. They help Google Analytics recognize unique users, track interactions, and collect data like page views and session duration.

Third parties, including Wix, Meta and Google, may use cookies, web beacons, and other storage technologies to collect or receive information from this websites and elsewhere on the Internet and use that information to provide measurement services, target and deliver ads. Users can opt-out of the collection and use of information for ad targeting by not accepting the cookie consent banner. By clicking settings on the cookie consent banner, the user can select cookie preferences. To access the cookie settings after a choice has been made, clear your browser's cookie history and reload the website. A user can access a mechanism for exercising additional privacy choices by going to: http://www.aboutads.info/choices and http://www.youronlinechoices.eu/.

How site visitors can withdraw their consent

If you don’t want us to process your data anymore, contact us by phone at 239-900-9001 or by mail at 4924 Vincennes St Unit 2, Cape Coral, FL 33904 or by the “Let’s Chat” button on the website.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Questions

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us by phone at 239-900-9001 or by mail at 4924 Vincennes St Unit 2, Cape Coral, FL 33904 or by the “Let’s Chat” button on the website.